My issue is that Painter 2020 will not use the OpenCL 1.2 that is available in my fast discrete graphics card for acceleration, even though the application acknowledges it is available. Please examine the screen shots carefully, and pay particular attention to the AMD Radeon test graphic, where the OpenCL 1.2 graph is greyed out.

This is how I obtained the attached screen shots, which clearly show that I have done all of this tweaking in the settings. Have a great day! Regards, Anansiya Corel Customer Support Services'Īnd here is my response to Corel support:Īctually, as a long-time IT tech, I know how to use the performance settings, and how to rate the performance of my pc pertaining to the GPU acceleration. In regards to your query, I request you to follow link to fix the issue. I appreciate you for bringing the query to us. My name is Anansiya and I have been assigned to your ticket. Hello Dixon, Thank you for contacting Corel Customer Support. If they had actually looked at the screenshots I sent, they would have seen that I have become an expert at using the settings, because I've been in there so much lately. I did get a response from Corel Support, but it is not helpful at all-just links to instructions on how to test my performance, and how to optimize the settings.

Painter2020